The Host/Hostess is the first and last impression of the restaurant in the customer experience. As such, he/she is an essential ambassador embodying the restaurant’s image. The tasks include:
- Actively participate in ensuring the quality of customer reception
- Act as a key player in managing phone reservations and physically welcoming customers from arrival to departure
- Be the preferred link between customers and teams dedicated to customer service
- Be responsible for the cleanliness of the reception area, cloakroom, and surroundings
- Be able to recognize, build loyalty with, and accommodate VIPs
- Quickly understand and identify customers to better meet and anticipate their expectations
- Know how to handle potential customer conflicts and report all positive and negative feedback to the hierarchy
- Have constant perfect knowledge of all restaurant offerings
- Provide accurate information to customers according to their requests, whether in person, by phone, or email
- Instantly update customer profiles for communication with the front and kitchen teams to optimize service quality
- Daily coordination with the kitchen and pastry team for various events and upcoming customer occasions
- Ensure that online menus and cards are available and up-to-date
- Ensure the cleanliness of menus before and during each service
If you wish to join a dynamic and passionate team, please send your application. We would be delighted to interview you.